When looking for support with a new task or request. Please log into the reporting area of Trending Tides, open up a new chat, and then select the type of action you would like us to take.
Client area link: https://reports.trendingtides.co.uk
You will see the chat icon load in the bottom right of the screen, open the chat window and start a new chat.
The AI assistant will ask which type of support ticket you would like to create and guide you through providing all the information needed for us to action.
Ticket types and explanations of what they should be sued for are listed below.
Brand Analysis | Tasks related to reviewing the performance of a specific brand |
Brand/Campaign Health Check | Tasks related to health checks of specific brands or campaigns |
Campaign Analysis | Tasks related to reviewing the performance of a specific campaign |
Campaign Build | For tasks related to creating and launching new campaigns |
Campaign/Brand Pull | Please use this ticket to request a decrease in spend aggressiveness for any campaign, brand or ad. |
Campaign/Brand Push | Please use this ticket to request an increase in spend aggressiveness for any campaign, brand, or ad. |
Flags | Please use this ticket to report any issues with current marketing activities. |
General Request | Please use this ticket if there are no relevant ticket types available for the task. |
New Customer Onboarding | Welcome to Trending Tides! Let us guide you through the onboarding process and get all the details we need to ensure a successful partnership. |
Organic Post Boosting | For any tasks related to boosting an organic post on TikTok or Instagram. |
PPC Brand Removal | Please use this ticket to request the removal of a brand from all current and future marketing activities. Any necessary documentation or details should be attached to the ticket to facilitate the request. |
Support Request | When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress. |
Test Request | For tickets related to test creation/set up |
Ticket Type Request | Please use this ticket to suggest any new ticket types that you believe would be beneficial but currently do not exist. |
TikTok Shop Brand/Product Upload | Tasks related to onboarding a brand/product onto the TikTok Shop |