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Creating a Task Ticket

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Written by Joshua Key
Updated over 10 months ago

When looking for support with a new task or request. Please log into the reporting area of Trending Tides, open up a new chat, and then select the type of action you would like us to take.

You will see the chat icon load in the bottom right of the screen, open the chat window and start a new chat.

The AI assistant will ask which type of support ticket you would like to create and guide you through providing all the information needed for us to action.

Ticket types and explanations of what they should be sued for are listed below.

Brand Analysis

Tasks related to reviewing the performance of a specific brand

Brand/Campaign Health Check

Tasks related to health checks of specific brands or campaigns

Campaign Analysis

Tasks related to reviewing the performance of a specific campaign

Campaign Build

For tasks related to creating and launching new campaigns

Campaign/Brand Pull

Please use this ticket to request a decrease in spend aggressiveness for any campaign, brand or ad.

Campaign/Brand Push

Please use this ticket to request an increase in spend aggressiveness for any campaign, brand, or ad.

Flags

Please use this ticket to report any issues with current marketing activities.

General Request

Please use this ticket if there are no relevant ticket types available for the task.

New Customer Onboarding

Welcome to Trending Tides! Let us guide you through the onboarding process and get all the details we need to ensure a successful partnership.

Organic Post Boosting

For any tasks related to boosting an organic post on TikTok or Instagram.

PPC Brand Removal

Please use this ticket to request the removal of a brand from all current and future marketing activities. Any necessary documentation or details should be attached to the ticket to facilitate the request.

Support Request

When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.

Test Request

For tickets related to test creation/set up

Ticket Type Request

Please use this ticket to suggest any new ticket types that you believe would be beneficial but currently do not exist.

TikTok Shop Brand/Product Upload

Tasks related to onboarding a brand/product onto the TikTok Shop

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